Shipping & Returns

Shipping

  • 95% of sex toys get shipped on the same day, if you purchased before 1pm via Australia Post with tracking number. The remaining 5% will be dispatched next business day.
  • Shipping costs are flat rate of $10.95 for regular post or $16.75 for express post.
  • Orders over $100 are shipped anywhere in Australia for Free
  • We are located in Melbourne, so depending on which state you are located in then expect delivery to take 1-5 business days on average.
  • We can ship to physical street address or PO Box or Parcel Locker.
  • Please ensure that your address is correct and always include a contact phone number so we can enter it on Australia Post’s website when we create your label so you will get notification of delivery date and approximate time.

 

Warranty

  • Most brand names of Sex Toys carry 12-months warranty which is managed by the Australian distributor. Some lower priced items have no warranty, but we give you 30 days warranty for items that become faulty due to their manufacture. This does not apply to goods that become damaged due to misuse or if their batteries need replacing. If you are not sure how much warranty your product has then please call or email us, though usually if warranty period is stated in items description.
  • Please read the how to use sex toy section below before you contact us.
  • Consumable items like lubricants, condoms, body paints, massage oils, lingerie, sex dolls etc. carry no warranty whatsoever.

 

How to use sex toys

  • For rechargeable toys, put on charge for 4 hours without even attempting to turn on the toy whilst it is charging. Once charged disconnect from the cable, then power it on.
  • If your toy uses batteries, then please ensure you use regular super heavy duty batteries in all sex toys as Alkaline batteries or rechargeable batteries can cause the toy to malfunction. Also ensure that you have inserted the batteries correctly.
  • Please ensure that the battery cap compartment is sealed properly because if the lid is not on properly then it won't be waterproof anymore therefore if you get the motor wet that is NOT a warranty issue.
  • With 99% of sex toys, you will need to hold down for a few seconds the on/off button for them to turn on/off, this is standard to prevent you turning it on/off accidentally during play.
  • If checking the above points and your item still doesn't work then please write to us with your order number and full name and contact phone number so we can resolve it for you, subject to no physical damage being present as physical damage is not covered under warranty.
  • Due to health regulations set out by Consumer law in Australia there are no refunds or exchanges for change of mind.

If you think that your product classifies as factory defective or faulty then please email us with your invoice number, full name and contact phone number.

Thank you for shopping with us.


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